第 1

章门店各岗位责任..........................................................................................................................4

一、店长岗位责任...................................................................................................................................4

二、店长工作流程................................................................................................................................4

三、店长每日检查项目表...................................................................................................................6

四、课长工作流程................................................................................................................................6

五、课长岗位职责................................................................................................................................7

六、理货员岗位责任............................................................................................................................7

七、服务台岗位责任............................................................................................................................7

八、收银员岗位责任............................................................................................................................8
9、收银员工作流程...............................................................................................................................8
10、收银工作注意事项：.....................................................................................................................9
十一、广播员岗位责任.......................................................................................................................10
十二、电脑操作人员岗位责任..........................................................................................................10
十三、防损员岗位职责.......................................................................................................................10
十四、企划员岗位责任制...................................................................................................................11
十五、播音员工作流程.......................................................................................................................11

第 2

章业务操作流程.............................................................................................................................12

一、新品导入流程.............................................................................................................................12

二、接货验收规定.............................................................................................................................12

三、补货上架作业流程....................................................................................................................13

四、内部调拨流程.............................................................................................................................13

五、销货退回程序.............................................................................................................................13

六、超市进货退回流程图................................................................................................................15

七、财务手续传递流程....................................................................................................................16

八、盘点工作流程
.................................................................................................................................................................17

九、顾客抱怨处理流程....................................................................................................................19

.................................................................................................................................................................19

十、促销活动作业流程....................................................................................................................20
十一、超市采购员工作流程...............................................................................................................21
十二、超市商品谈判与结算流程图..................................................................................................22
十三、续订部商品工作流程...............................................................................................................23
十四、商品变价工作流程...................................................................................................................23
十五、无法退换的残损商品处理流程：..........................................................................................23

第 3

章管理制度......................................................................................................................................24

一、店内码申请打印与粘贴规定....................................................................................................24

二、赠品管理制度.............................................................................................................................24

三、特价快讯考核制度....................................................................................................................25

四、孤儿商品的管理制度................................................................................................................25

五、商品质量管理制度....................................................................................................................25

第 1

页共 50 页