目    录

  

第一章 总则..................................................................................................................1

1.1 绩效考核意义...........................................................................................................................1
1.2 绩效考核原则...........................................................................................................................1
1.3 绩效考核周期...........................................................................................................................2
1.4 绩效考核适用对象..................................................................................................................2
1.5 绩效考核关系..........................................................................................................................3

  

第二章 绩效考核内容.................................................................................................4

2.1 季度绩效考核内容..................................................................................................................4
2.2 年度绩效考核内容..................................................................................................................5

  

第三章 绩效考核评分.................................................................................................7

3.1 考核评分标准...........................................................................................................................7
3.2 季度和年度考核总分--P 值的处理方法................................................................................8
3.3 考核等级评定中的注意事项..................................................................................................9

  

第四章 绩效考核实施流程.......................................................................................10

 4.1 绩效考核实施的各阶段.......................................................................................................10
4.2 季度考核结果使用................................................................................................................10
4.3 年度考核结果使用................................................................................................................11

  

第五章 绩效考核申诉...............................................................................................12

5.1 申诉条件.................................................................................................................................12
5.2 申诉形式.................................................................................................................................12
5.3 申诉处理.................................................................................................................................12
5.4 申诉反馈.................................................................................................................................12

  

第六章 绩效考核文件使用与保存...........................................................................13

6.1 绩效考核文件保存................................................................................................................13
6.2 绩效考核文件查阅权限........................................................................................................13

 

第七章 附录.................................................................................................................14

7.1 考核手册修订.........................................................................................................................14
7.2 考核指标调整.........................................................................................................................14
7.3 考核手册解释.........................................................................................................................14

附件：..........................................................................................................................15

附件一、季度考核表..................................................................................................................15
附件二、年度考核表..................................................................................................................17
 ......................................................................................................................................................18
 附件三、绩效考核汇总表.........................................................................................................19
附件四、部门满意度调查表......................................................................................................20
附件五、部门满意度调查汇总表..............................................................................................22
附件六、子公司满意度调查表..................................................................................................23
附件七、子公司满意度调查汇总表..........................................................................................24
 附件八、考核申诉表.................................................................................................................26
附件九、KPI 考核评分标准表...................................................................................................27
附件十、能力考核评分说明表..................................................................................................28