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Account Receivable - Best Practice Objectives

Accounts Receivable 

Objectives

Organisation

People

Processes

Controls

Measures

Information Systems

To ensure customer payments are 
received efficiently and effectively for 
goods/services delivered, within the 
agreed terms and conditions

To manage credit risk efficiently without 
creating unnecessary delays in the sales 
cycle

To maintain a complete and accurate 
statement of outstanding debtors

To provide complete forecast information 
to assist the management of short-term 
cash requirements

Centralised processing

Economies of scale

Customer focus

Establish credit 
levels

Issue sales order

Issue invoice

Monitor credit

Collect cash

Procedures 
manual

Authorisation

Validation/matchi
ng

Credit control

Cost per invoice

Credit notes 
percentage

Cost per payment 
received

Days debt 
outstanding

Integrated with 
sales system

Automatic matching

Electronic receipts

Customer relations

Legal framework 
awareness

Credit management