电力公司客户服务管理

Power company customer service

Management

ABSTRACT

Customer service management is the core concept of enterprises of all business activities to meet

customer needs, to meet customer needs to provide a product service as the obligation of the enterprise,

customer satisfaction as the purpose of business. Customer service quality depends on the enterprise to

create customer value, namely the understanding market, understand existing customers and potential

demand ability, and the implementation of enterprise management concept and management process.

Quality management of customer service to maximize customer satisfaction, so that enterprises in market

competition to win advantage, benefit. This article through to the power company customer service

management present situation analysis, combine the characteristic of power company, put forward to suit

our country electric power enterprise customer service managemsystem.Following the simple norms,

practical principle, the power company customer service management system system design, to achieve the

power company and the electricity customer organic cooperative, and designed to focus on whole-hearted

service to customers design, thus improving the power between a company and its customers better

cooperation system. This current to our country electric power company to carry out effective customer

service management has important guiding significance and application value.

Key words: customer service; customer service management; management system