验收测试规范

目

 录

1. 排队机的测试.......................................................................................................................................................................3

1.1. 硬件测试....................................................................................................................3
1.2. 功能测试....................................................................................................................3

2. IVR 自动语音的测试..........................................................................................................................................................5

3. CCS 的测试...........................................................................................................................................................................7

3.1. CCS 配置终端测试....................................................................................................7
3.2. CCS 测试................................................................................................................10

4. 座席的测试..........................................................................................................................................................................11

4.1. 座席基本功能测试...................................................................................................11
4.2. 座席班长功能测试...................................................................................................12
4.3. 座席增强功能测试...................................................................................................13
4.4. 配置和管理要求测试...............................................................................................14

5. DBA SERVER 的测试.......................................................................................................................................................15

6. 维护终端的测试................................................................................................................................................................16

7. 同步录音的测试................................................................................................................................................................19

8. 信息采编的测试................................................................................................................................................................20

9. AED 的测试.........................................................................................................................................................................20

10. AWD 的测试......................................................................................................................................................................20

11. TTS 的测试........................................................................................................................................................................20

12. 网关的测试.......................................................................................................................................................................21

13. 工作流子系统的测试.....................................................................................................................................................21

14. 呼出任务管理子系统的测试........................................................................................................................................22

15. 计费的测试.......................................................................................................................................................................23

16. 系统环境的测试..............................................................................................................................................................24

17. 系统可靠性的测试..........................................................................................................................................................26

18. 系统维护性的测试..........................................................................................................................................................27

19. 系统稳定性的测试..........................................................................................................................................................28

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