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询问参与者他们希望在课程学习中达到什么样的目标。把他们的期望写在白板上。

在课程结束的时候回顾这个清单，确保你达到了客户的期望。

Notes For Consultant
•Ask the attendees what they are hoping to achieve during the session. Write their
expectations on the whiteboard. At the end of the session review this list to ensure
that you have met your clients’ expectations