基于

Ajax 的在线客服系统的设计与实现 

  Design

 

    And

 

    Implementation

 

    Of

      Online

 

  

Customer

 

    Service

 

    System

 

    Based

 

    On

      Ajax

 

    

目 录

  

绪 论

 

                                                                                                                                                            

 

 

...........................................................................................................................................................

 

 3  

    

第一章 概 述

 

                                                                                                                                              

 

 

.............................................................................................................................................

 

 4  

1.1.

   

相关技术概述

 

                                                                                                                                

 

 

...............................................................................................................................

 

 4  

1.1.1.

 

 

软件工程方法

 

                                                                                                                     

 

 

....................................................................................................................

 

 4  

1.1.2.

 

 

数据库设计

 

                                                                                                                         

 

 

........................................................................................................................

 

 5  

1.1.3.Ajax

 

     

概述

 

                                                                                                                            

 

 

...........................................................................................................................

 

 6  

1.2.

   

开发环境与开发工具

 

                                                                                                                    

 

 

...................................................................................................................

 

 8  

1.2.1.J2EE

 

                                                                                                                                     

 

 

....................................................................................................................................

 

 9  

1.2.2.Tomcat

 

                                                                                                                               

 

 

..............................................................................................................................

 

 11

   

1.2.3.JSON

 

                                                                                                                                  

 

 

.................................................................................................................................

 

 11

   

1.2.4.SQLServer2005

 

                                                                                                                 

 

 

................................................................................................................

 

 12

   

  

第二章 系统需求分析与概要设计

 

                                                                                                         

 

 

........................................................................................................

 

 13

   

2.1.

   

系统业务流程分析与设计

 

                                                                                                          

 

 

.........................................................................................................

 

 13

   

2.2.

   

系统功能结构分析与设计

 

                                                                                                          

 

 

.........................................................................................................

 

 14

   

2.3.

   

数据库概念模型设计

 

                                                                                                                  

 

 

.................................................................................................................

 

 15

   

2.4.

   

 

数据字典

 

                                                                                                                                     

 

 

....................................................................................................................................

 

 17

   

  

第三章 系统设计与实现

 

                                                                                                                         

 

 

........................................................................................................................

 

 19

   

3.1.

   

软件流程设计

 

                                                                                                                              

 

 

.............................................................................................................................

 

 19

   

3.1.1.

 

 

软件总体设计

 

                                                                                                                   

 

 

..................................................................................................................

 

 19

   

3.1.2.

 

 

各模块流程设计

 

                                                                                                               

 

 

..............................................................................................................

 

 19

   

3.2.

   

系统设计

 

                                                                                                                                      

 

 

.....................................................................................................................................

 

 20

   

3.2.1.

 

 

系统的架构设计

 

                                                                                                               

 

 

..............................................................................................................

 

 20

   

3.3.

   

操作面板设计

 

                                                                                                                              

 

 

.............................................................................................................................

 

 21

   

3.3.1.

 

 

管理员管理面板

 

                                                                                                               

 

 

..............................................................................................................

 

 21

   

3.3.2.

 

 

登录模块设计

 

                                                                                                                   

 

 

..................................................................................................................

 

 22

   

3.3.3.

 

 

客服人员管理窗口

 

                                                                                                           

 

 

..........................................................................................................

 

 24

   

3.3.4.

 

 

客服人员与网站客户之间的聊天窗口设计

 

                                                                  

 

 

.................................................................

 

 25

   

  

第四章 主要功能模块测试

 

                                                                                                                     

 

 

....................................................................................................................

 

 29

   

4.1.

   

软件测试概述

 

                                                                                                                              

 

 

.............................................................................................................................

 

 29

   

4.2.

   

软件测试的目标

 

                                                                                                                          

 

 

.........................................................................................................................

 

 29

   

4.3.

   

软件测试的方法

 

                                                                                                                          

 

 

.........................................................................................................................

 

 29

   

4.3.1.

 

 

静态测试

 

                                                                                                                           

 

 

..........................................................................................................................

 

 29

   

1