第一章

总则 ...........................................................................................................1

1．1 绩效考核意义 .....................................................................................................................................1
1．2 绩效考核原则 .....................................................................................................................................1
1．3 考核组织 .............................................................................................................................................2
1．4 考核对象 .............................................................................................................................................2
1．5 绩效考核周期 .....................................................................................................................................2
1．6 考核关系 .............................................................................................................................................3

第二章绩效考核内容..............................................................................................4

2．1 绩效考核体系综述 .............................................................................................................................4
2．2 绩效考核指标 .....................................................................................................................................4

第三章绩效考核体系细分 ......................................................................................6

第一节个人绩效考核............................................................................................................ 6

3．1 业绩考核 .............................................................................................................................................6

3．1．1 总述 .......................................................................................................................................6

3．1．2 个人业绩考核方式 ..............................................................................................................6

3．1．3 责任中心业绩考核方式 ......................................................................................................7

3．2 能力考核 .............................................................................................................................................7

3．2．1 总述 .......................................................................................................................................7

3．2．2 能力考核方式 .......................................................................................................................7

3．3 态度考核 .............................................................................................................................................8

3．3．1 总述 .......................................................................................................................................8

3．3．2 态度考核方式 .......................................................................................................................8

第二节各级员工的绩效考核 .................................................................................................. 8

3．4 高层管理人员绩效考核 .....................................................................................................................8

3．4．1 高管范围界定 .......................................................................................................................8

3．4．2 高管绩效考核方法 ...............................................................................................................8

3．4．3 高管绩效考核等级的确定 ...................................................................................................9

3．5 责任中心负责人绩效考核 .................................................................................................................9

3．5．1 责任中心负责人范围界定 ...................................................................................................9

3．5．2 责任中心负责人考核方法 ...................................................................................................9

3．5．3 责任中心负责人考核等级的确定......................................................................................10

3．6 普通员工绩效考核 ...........................................................................................................................11

3．6．1 普通员工考核方法 .............................................................................................................11

3．6．2 普通员工考核等级的确定 .................................................................................................11

第四章绩效考核实施............................................................................................ 13

4．1 绩效考核人培训 ...............................................................................................................................13
4．2 绩效考核实施过程 ...........................................................................................................................14

4．2．1 季度绩效考核工作实施 .....................................................................................................14

4．2．2 年度绩效考核工作实施 .....................................................................................................15

4.3 绩效考核偏差的避免 .........................................................................................................................17

第五章绩效考核结果运用 .................................................................................... 18

第一节季度绩效考核结果运用 .......................................................................................... 18