9.4 客户开发经理胜任素质模型....................................................................................63
9.5 客户关系经理胜任素质模型....................................................................................64
9.6 大客户服务经理胜任素质模型................................................................................65
9.7 客服信息主管胜任素质模型....................................................................................66
9.8 呼叫中心经理胜任素质模型....................................................................................67
9.9 客户投诉主管胜任素质模型....................................................................................68

第 10 章人力资源部胜任素质模型........................................................................................69

10.1 人力资源部人员胜任素质模型..............................................................................69
10.2 人力资源部人员职业素养定义表..........................................................................69
10.3 人力资源部人员知识分级定义表..........................................................................70
10.4 招聘经理胜任素质模型..........................................................................................71
10.5 培训经理胜任素质模型..........................................................................................72
10.6 绩效考核经理胜任素质模型..................................................................................73
10.7 薪酬经理胜任素质模型..........................................................................................74
10.8 劳动关系主管胜任素质模型..................................................................................75

第 11 章行政部胜任素质模型.................................................................................................76

11.1 行政部人员胜任素质模型......................................................................................76
11.2 行政部人员职业素养定义表..................................................................................76
11.3 行政部人员知识构成及其范围一览表..................................................................77
11.4 行政主管胜任素质模型...........................................................................................78
11.5 前台接待主管胜任素质模型..................................................................................79
11.6 行政人事经理胜任素质模型..................................................................................80
11.7 监察主管胜任素质模型...........................................................................................81
11.8 法务专员胜任素质模型...........................................................................................82